How to Design FUP Policies That Reduce Wi‑Fi Complaints
Practical Fair Usage Policy (FUP) design tips for guest Wi‑Fi: speed tiers, time schedules, device limits, and peak-hour planning.
Most Wi‑Fi complaints are caused by a small percentage of heavy usage. A well-designed FUP keeps the experience stable for everyone.
Start with 3 profiles
- Guest (Standard): balanced speed + reasonable caps
- VIP/Business: higher speed + higher priority
- Staff: consistent access with internal segregation
Use time schedules
Peak hours (evenings, events sessions) need stricter fairness. Off-peak can be more generous.
Add device limits
Limit users to 1–2 devices to prevent sharing and reduce load.
Measure and adjust
Use dashboards to identify peak windows and apply policy changes gradually. BandIQ AI Insights can highlight anomalies and congestion patterns.